Payment & Refunds

YOUR USE OF THIS WEBSITE AND THE CONTENT SHALL BE GOVERNED BY THE TERMS OF PAYMENT, REFUNDS AND FORFEITURES DEFINED HEREIN, subject further to the Terms of Use and Privacy Policies, Disclaimer and Intellectual Property Notice defined in this Website, and your continued use of this Website and the Content / Paid Content constitutes your agreement to be bound by these terms of payment. If you disagree with any part of these terms of payment, refunds & forfeitures, please do not use our Website.

Terms capitalized herein but not defined shall have the same meaning as given in the Terms of Use and Privacy Policies or in the Disclaimer or Intellectual Property Notice contained in this Website.

Nothing contained herein shall be construed to contradict or override anything contained in the Terms of Use and Privacy Policies or the Disclaimer or Intellectual Property Notice contained in this Website. In case there is a contradiction, the interpretation of M/s Custos Legis (hereinafter referred as “Custos Legis”, or “firm” or “our firm” or “us”) shall be final and binding.

No Membership Fees: This Website is a service made available by Custos Legis. Membership on the Website is free – Custos Legis does not charge any fee for browsing the Website.

Paid Content: This Website, however, contains certain documents and services (‘Paid Content’) that are available only upon payment of applicable charges (‘Charges’), and you may only use such Paid Content from the Website upon payment of the said Charges.

Terms & Conditions applicable to Payments: Unless otherwise stated, all Charges shall be quoted in Indian Rupees and be payable to Custos Legis within such time as may be specified on the Website / in the invoice. Prices, as on the date of placing the order, shall apply. Custos Legis reserves the right to change the Charges payable and/or this Payments, Refunds & Forfeiture Policy from time to time. Changes to the Charges payable and/or this Payments, Refunds & Forfeiture Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Although Custos Legis shall endeavour to send appropriate communications to you regarding such changes, it shall however not be mandatory for us to do so and we shall not be held liable for any loss or damage that you may incur on account of your non-perusal of the updated Charges payable and/or this Payments, Refunds & Forfeiture Policy.

Charges for Downloadable Contracts: The standard draft legal document templates hosted on this Website are available for downloading only upon full payment of the Charges for the relevant document. Documents once downloaded after payment of the Charges are stored in your account, for ease of your access, and you can avail of unlimited downloads of the same document, without payment of any further charges.

Charges for Business / Legal Consultation: For availing of business / personal legal consultations, whether with regard to compliances or otherwise, you shall be required to pay the applicable Charges in full to book a consultation. Provision of a written response / record of the consultation shall be charged extra.

Charges for Providing Legal Assistance: For availing of our drafting / vetting / other legal / ancillary / facilitation services, a comprehensive quotation shall be provided to you once you freeze your requirement. The Account Manager assigned to you shall inform you if any change is to be made in the shared quotation. 90% of the total Charges quoted shall be paid in advance to book the service. The balance 10% shall be paid upon Custos Legis intimating to you that the service booked is ready for delivery, but before the product is dispatched. The product shall be dispatched only after realization of the Charges paid in full.

Shipping / Delivery Charges: Depending upon the service chosen by you, and your location, Custos Legis may charge shipping / delivery charges as applicable. Please note that shipping / delivery charges for a location outside India may be significantly higher than within India. The shipping / delivery charges, if any, shall be paid by you before the item is shipped / couriered / posted.

Taxes: You are responsible for paying all fees associated with the use of the Website and the Paid Content, and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

Taxes on Discount: Any discounts offered to you by Custos Legis shall not be exempted from tax, and you shall be liable to pay the applicable taxes on coupon discount amount. The exact discount you will be getting is the coupon code discount amount, minus the taxes which are applicable.

Usage Limitations: Any Paid Content availed by you is for your personal use only, and not for commercial exploitation. The Paid Content on this Website is subject to change or removal without notice. All Paid Content contained in this Website is owned by or licensed to Custos Legis. You may not disassemble, rent, lease, loan, sell, sublicense, decompile, reverse engineer or create derivative works from the Paid Content. You may not use any robot, spider, other automatic device or manual process to monitor or copy or commercially use the Paid Content without paying applicable Charges and our prior written permission. You may not copy, modify, reproduce, publish or republish, distribute, display or transmit for commercial, non-profit or public purposes all or any portion of the Paid Content. Any unauthorized use of the Website or its Paid Content is prohibited and may lead Custos Legis to take legal recourse against you.

Issues with Billing: You are recommended to review your purchases, amounts, shipping / billing addresses, account / card details and other information very carefully before placing an order. Although Custos Legis is committed to making the experience of using our Website as pleasant as possible for you, it might not be possible for us to reverse erroneous transactions done based on inaccurate information provided by you. However, if you believe there has been an error in the billing, please do not hesitate to contact us at accounts@custoslegisonline.com immediately from your registered e-mail address, and we shall help you resolve the issue within a maximum of 3 Business Days. Further, in case a document fails to download even after you have successfully paid the Charges, please write to accounts@custoslegisonline.com immediately from your registered e-mail address, giving your user details, transaction and payment details. We shall, after confirming the status of the payment, revert to you within a maximum of 3 Business Days, and make the document downloaded available to you from back-end or via e-mail.

Terms of Cancellation, Refund & Forfeiture: Charges paid for the Paid Content downloaded from the Website are non-cancellable and non-refundable.

For cancellation of any drafting / vetting / other legal / ancillary / facilitation services booked, the following terms & conditions shall apply:

No cancellation shall be allowed once the product has been dispatched.

Cancellations made within the first 50% of the delivery time committed, shall attract a forfeiture of 10% of the total Charges payable.
Cancellations made after expiry of 50% of the committed delivery time but before expiry of 75% of the committed delivery time, shall attract a forfeiture of 25% of the total Charges payable.
Cancellations made after expiry of 75% of the committed delivery time shall attract a forfeiture of 50% of the total Charges payable.
Taxes paid by you and any actual expenses made on account of the services shall not be refunded.
For cancellation of any consultations booked, the following terms & conditions shall apply:
No cancellation shall be allowed within the 3 hours immediately preceding the time of the appointment.
Cancellations made between 3-6 hours prior to the time of the appointment shall attract a forfeiture of 25% of the total Charges payable.
Cancellations made between 6-9 hours prior to the time of the appointment shall attract a forfeiture of 15% of the total Charges payable.
Cancellations made more than 9 hours prior to the time of the appointment shall attract a forfeiture of 5% of the total Charges payable.

In case you have erroneously made payment twice for the same transaction, please intimate us immediately at accounts@custoslegisonline.com from your registered e-mail address, giving your user details, transaction and payment details. We shall refund the excess amount paid as per applicable terms and conditions, within a maximum of 20 Business Days, to you. Refunds shall be processed to the credit card / debit card / bank account from which the transaction was made.

You shall not be entitled to receive any refunds of / discounts / rebates on our charges on grounds of dissatisfaction with our services.

Payment Facility: Custos Legis may from time to time contract with third party payment service providers, including banks, to open nodal bank account under applicable Indian laws, to facilitate collection and receipt of the Charges and other applicable amounts from you. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or e-wallets or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Available Modes of Payment: Currently, payments may be remitted by you through internet banking, IMPS, debit cards / credit cards (Visa, MasterCard and American Express) and Atom Wallet only. Internet banking is supported for the following banks at the moment:

To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering the password issued by your bank to complete the payment.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details, you will be redirected to the bank’s page for entering your password. EMI facility is also available on selected credit cards, as given below:

Please note that the full amount will be charged to your credit card on the day of the transaction.
EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.
Internationally issued credit/debit cards are not accepted by us at the moment.

Custos Legis understands the value of your money and acknowledges the need for security for protecting card holder data. We have therefore ensures that our payment gateway service provider is equipped with state of the art technology that gets tested by the most critical security standards. The payment platforms are certified for PCI-DSS v2.0 & PA-DSS v2.0 which are global security benchmarks in the payment services industry. At the same time, their technology infrastructure is hosted out of an ISO 27001 data centre. They have also adopted best practices to provide the best services to the customers and are ISO 9001:2008 certified. Your online transaction on the Website shall therefore be secured with the highest levels of transaction security currently available in the world, utilizing the best 3D Secure and SSL encryption technology to protect all transactions, communications and correspondence. A 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “MasterCard Secure Code” services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit / debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. You can register for the 3D Secure password for your credit / debit card by getting in touch with your bank.

Prevention of Card Fraud: Custos Legis realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for any suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.